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Dear our Valued
Customer,
The
following information is to indicate the return method you need to follow
where any problem will be revealed in the products that you ordered through
avant-garde-fashion.com or the product that you purchase does not fulfill
your requirements.
Return
Policy:
If any problem will be revealed in the products that you ordered from our
online shopping site or the product that you purchase does not fulfill your
requirements, you may return them after the delivery. The legally allowable
period for the return of the products is 7 days however as a client of AVANT
GARDE FASHION you are entitled to return your product purchased from online
shopping site together with the applicable invoice, within 30 days from the
delivery date provided that the product will not be used
The products that you want to return shall be reviewed swiftly and accurately
and your request will be evaluated. Your return should be conducted as per
the article 13 “Right of Withdrawal” and the Article 14 “the Products for
which the right of withdrawal may not be applied” of the “Distance Sales
Contract”. (See avant-garde-fashion.com - Distance Sales Contract)
If the Products that you want to return is in accordance with the “Distance
Sales Contract” your money will be refunded to tour credit card that you used
in the payment for the order within 10 days.
Important
Notice on Product Change Requests:
The product change is not allowed in your purchases through our website. You
may return the product that you request to change and then you may order the
product that you want to order through colelzione.com.
Return
Terms and Conditions
Your return should be conducted as per the article 13 “Right of Withdrawal”
and the Article 14 “the Products for which the right of withdrawal may not be
applied” of the “Distance Sales Contract”. (See avant-garde-fashion.com -
Distance Sales Contract about the details of the return terms and
conditions.)
Legal
Return Period and Conditions:
The legal return period is 7 days from the delivery date. The products should
be returned together with all of the accessories, the packages, and the
original invoice. It is not allowed to return any product without the
invoice.
30-day Return
Period granted exclusively by AVANT GARDE FASHION to its Clients and the
Conditions of Return:
Pursuant to the applicable laws, it is allowed to deny or return the products
purchased through the Internet within 7 days without any legal and penal
liability (in the distance sales contracts). However, we support our clients
by further extending this period to 30 days for the purchases made through
avant-garde-fashion.com website.
You may return your products within 30 days from the delivery date provided
to comply with the return conditions. The products should be returned inside
their original packaging (the return of the damaged products or the products
with damaged or missing accessories will not be accepted) together with all
accessories and packaging materials thereof, and it should be in resalable
situation. The products should be returned with their original
invoice(s). No return is allowed without the relevant invoice.
Return at
the Store
You are allowed to change or return your products at our stores. For these
transactions the products should be undamaged and returned together with all
accessories thereof. Your change/ return requests at the store will be
reviewed by the relevant department of AVANT GARDE FASHION and the process
will be started if it is as per the above terms and conditions.
- For Product Changes;
You may change the product(s) by presenting the relevant invoice and “the
Product Return Form”.
- For Product Returns;
When you apply by presenting the invoice and “product return form”, the return
will be performed at your application phase in the purchases paid through
bank transfer, and within 10 business days as the legal return period for the
purchases paid through credit card.
In order to avoid any problem in returns and changes;
We suggest you to try the shoes in home and textile products without
detaching the labels and washing.
The
underwear products are not accepted for hygiene considerations.
Circumstances to be considered about the Product to be returned:
In order to avoid any problem in returns and changes; we suggest you to try
the shoes in home and textile products without detaching the labels and
washing.
Products
not Returnable:
The underwear products are not accepted for hygiene considerations.
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Return
Procedure and Approval Process
In order to perform you return transactions swiftly you need to fill in the
details in the return form completely. Please write the code of the product
that you want to return and the reason for return in the relevant fields, and
attach the invoice inside the package of the product that you will return.
Your return request will be reviewed by the relevant department of AVANT
GARDE FASHION and the process will be initiated if it fits the above
conditions. The price of the product will be refunded within 10
business days after the approval of the return. This duration will commence
with the receipt of the product by AVANT GARDE FASHION.
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Return
Shipment
The product returns to be performed via the cargo company may be performed
from a branch of UPS Kargo by stating the client code number (-----------) of
Mina Gör Tekstil A.Ş. (AVANT GARDE FASHION). The cargo fees of the products
to be returned shall be paid by the consignee as the cargo fees of the
damaged or defective products will be paid by AVANT GARDE FASHION. The return
shipments to be made by any cargo company other than our contracted cargo
firm (UPS kargo) the cargo fee should be paid by you; otherwise your
consignment shall not be accepted.
In product returns only the value of the product is refunded and the cargo
fee is not refunded. If your order value will decrease under the limit value
for free delivery order, the value to be returned will be subject to
deduction by the amount of the cargo fee.
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